Refund and Returns Policy

Refund and Returns Policy

This Refund and Returns Policy applies to purchases made through Shenzhen Yue Lian Zhixin Technology Co., Ltd. (the “Company”). It explains the conditions under which returns, exchanges, and refunds may be requested.

1. Return Eligibility

Returns may be accepted under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival
  • The item is significantly different from the agreed specification
  • The return request is made within a reasonable time after receiving the goods
  • The product is unused, unworn, and in its original condition (where applicable)

Custom-made or personalized products may have limited return eligibility unless there is a quality issue.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or made-to-order apparel
  • Items that have been used, washed, or altered
  • Products returned without original packaging (when applicable)
  • Clearance or final-sale items (if specified)

3. Return Process

To initiate a return:

  • Contact the support team with order details and issue description
  • Provide supporting evidence such as photos or videos if required
  • Wait for confirmation and return instructions before sending items back

Unauthorized returns may not be accepted.

4. Refund Conditions

Refunds may be approved under the following conditions:

  • Returned items are inspected and confirmed to meet return requirements
  • Order cancellation is approved before production or shipment begins
  • Product issues cannot be resolved through replacement or repair

Approved refunds will be processed using the original payment method where applicable.

5. Exchange Policy

Exchanges may be offered depending on product availability and issue type. If an exchange is not possible, a refund or alternative solution may be provided.

6. Shipping Costs for Returns

  • If the return is due to Company error (wrong or defective item), return shipping may be covered or reimbursed
  • If the return is due to customer preference or non-quality-related reasons, shipping costs are typically borne by the customer

7. Inspection & Approval

All returned items are subject to inspection before approval of refund or exchange. The final decision will be based on product condition and order agreement.

8. Policy Updates

The Company reserves the right to update or modify this policy at any time to reflect operational or legal requirements.

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