Shipping Policy

This Shipping Policy applies to orders processed by Shenzhen Yue Lian Zhixin Technology Co., Ltd. (the “Company”). It explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are processed after payment confirmation and order details verification
Processing time depends on product type, order quantity, and customization requirements
Customized or bulk orders may require additional production time before shipment

2. Shipping Methods

We arrange shipping through reliable logistics providers based on destination, order size, and delivery requirements. Available shipping methods may include:

Standard international shipping
Express shipping services (where available)
Freight shipping for bulk orders

3. Delivery Time

Delivery time varies depending on destination and shipping method:

Domestic shipments: typically faster delivery times
International shipments: may require additional transit time due to customs clearance and logistics handling

Actual delivery time is estimated and may be affected by external factors such as customs procedures, holidays, or carrier delays.

4. Shipping Costs

Shipping costs are calculated based on:

Order weight and volume
Destination country or region
Selected shipping method
Special handling requirements (if applicable)

Final shipping fees will be confirmed before shipment when applicable.

5. Order Tracking

Once the order is shipped, tracking information will be provided when available. Customers can use the tracking number to monitor shipment progress via the logistics provider’s tracking system.

6. Customs, Duties, and Taxes

For international orders:

Customs duties, import taxes, and other fees may be applied by the destination country
These charges are the responsibility of the recipient unless otherwise stated
The Company is not responsible for delays caused by customs clearance

7. Delivery Issues

If a package is delayed, lost, or damaged:

Customers should contact support with order details
We will assist in investigating the issue with the logistics provider
Resolution may include reshipment, refund, or other suitable solutions depending on the situation

8. Address Accuracy

Customers are responsible for providing accurate shipping information. The Company is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

9. Policy Updates

The Company may update this Shipping Policy at any time to reflect changes in logistics operations or regulatory requirements.